What does crowd management entail?

Crowd management is used to ensure that a large gathering of people is controlled in an orderly and problem-free manner.

Crowd management consists of:  

  • a steady flow of crowds 
  • preventing excessively dense crowds  
  • creating a manageable public traffic flow  
  • minimising risks  
  • limiting the number of first aid occurrences, incident reports, and violent offences

The following factors directly affect the regulating and directing of crowd management:  

  • vehicle and pedestrian traffic flows  
  • crowd control barriers, barricades, turnstiles, and signposts  
  • security services, guides, and stewards  
  • regulations, communication of rules, planning, and adjusting rules  
  • emergency and disaster plans (and required reserves)  
  • communication with crowds and between staff and management  
  • limiting wait times and feeling of aimlessness (searching)  
  • ambience makers, colours, lighting, and music  
  • predictions based on big data  
  • catering, toilets, cloakrooms, and vehicle parking  
  • protection from weather conditions  

The above factors are constant components in every crowd management action plan.